Emergency tree removal
— 24/7
Storm damage, trees on structures, blocked driveways — Greater Memphis and North Mississippi.
Call now — (901) 578-5858Family owned and operated · Licensed & insured · Storm and emergency calls answered 24/7
What to do
right now
Read this first. Most of the injuries that happen after a tree comes down happen in the hour before the crew arrives.
- 01
Get out from under it, and stay out
Everyone leaves the rooms the tree is over or against, including the floor below if the ceiling is sagging. Keep kids and pets out of the yard under any limb that came through the canopy but did not reach the ground.
- 02
Don't climb on the tree, the roof, or anything it's resting on
A trunk that looks settled can be holding load against the structure — it is the only thing keeping the rest of it from moving. Weight on it, including yours, is what makes it shift.
- 03
Don't cut anything yourself
Limbs bent under a roofline or pinned across a fence are storing energy, and they release with force the second the saw goes through. This is the part of the job that puts homeowners in the emergency room every storm season.
- 04
Power lines: call 911 and MLGW first
If a limb or trunk is touching a line, or a line is down anywhere on the property, treat it as live — including the ground and any fence or puddle near it. Call 911 and MLGW before you call us. We do not touch anything in contact with a utility line until the power company has cleared it.
- 05
Photograph it before anything moves
If you can do it safely from a distance, get pictures of the tree where it landed, the damage to the structure, and anything inside that got wet. Wide shots and close shots. That is the evidence your adjuster works from, and it cannot be recreated once the wood is gone.
What we handle
on an emergency call
Trees on houses, garages and vehicles
The call we get most after a line of storms moves through: a tree fell on my house, and it is still sitting there. We cut the load off in sequence so the structure is not taking any more weight, and free vehicles the same visit where it can be done safely.
Hanging limbs and widowmakers
Broken pieces still hung up in the canopy over a driveway, a play set, or the front walk. They come down on their own schedule, usually in the next gust, so they come out that night when they are over something that matters.
Split leaders and cracked trunks
Trees that have not failed yet but are visibly opening at a fork, or leaning further than they were yesterday with soil heaved at the base. We take the tension out or take the tree, depending on what the crack is doing.
Blocked driveways, roads and access
If you cannot get a car out or an ambulance in, that is an emergency regardless of what got hit. We cut and drag enough to open the lane first, then deal with the rest.
Temporary roof tarping
Once the weight is off, we cover the opening so the house stops taking water overnight. It is a stopgap to hold you until a roofer gets out, not a repair, and we say so.
How an emergency call
actually goes
No mystery and no runaround. Here is the sequence from the moment the phone rings.
You call, and we pick up
Day or night, the phone is answered live. We ask what happened and what it is touching, and that tells us what to bring and how fast to move.
Dispatch is by danger, not by order
On a normal night you get a crew within the hour. During a widespread storm, everybody in the metro calls in the same twenty minutes, so we work the list by risk: trees on occupied structures and blocked access first, then hanging limbs, then everything that can safely wait for daylight. You get a real window, and a call if it changes.
The first visit is a make-safe
The goal that night is not a finished yard. It is getting the weight off the structure in a controlled order, stabilizing anything hung up in the canopy, opening access, and tarping the roof if it is open. Then we photograph the work for your file.
Full removal is scheduled after
Once the danger is gone, the rest of the tree comes down in daylight and the yard is cleaned up before we leave. That work is quoted separately from the emergency response, so you can see exactly what each part cost.
Insurance claims,
stated straight
Photograph everything before anything is moved. That is the single thing that changes how a claim goes, and it has to happen before the crew starts cutting — once the tree is in sections on the lawn, nobody can prove what it looked like on the roof.
We document our side of it too: dated photos of the damage as we found it, the make-safe work in progress, and the site when we pull out, plus an itemized invoice that separates the emergency response from the removal and cleanup. Adjusters ask for that breakdown, and having it ready keeps the file moving.
As a general pattern, most homeowners policies cover tree removal when the tree hits a covered structure — the house, the garage, a fence, sometimes a vehicle under the auto side of things. Coverage is much less common when a tree falls in the open yard and hits nothing at all.
We are not the ones who decide what is covered. Your adjuster is, and we are not going to tell you what your policy will pay or file it for you. What we will do is hand you clean documentation, answer any question the adjuster has about the work, and bill you directly so there is no confusion about who owes what.
Asked at
2 in the morning
Do you really answer at 2am?
Yes. The line rings through to us, not to a voicemail box that gets checked in the morning. After hours is when most of this work happens — storms come through overnight and the calls start while the wind is still up. If we are already on another job you may get a call back within a few minutes rather than an instant answer, but somebody talks to you that night.
A tree just fell on my house — what do I do right now?
Get everyone out of the rooms under the tree and stay out of them. Do not go on the roof and do not climb on the tree to look at anything. If any part of it is touching a power line, or a line is down in the yard, call 911 and MLGW before you call us. Then, from a safe distance, take photos of the damage before anything gets moved, and call us. Do not start cutting.
Will my insurance pay for this?
That is your adjuster's call, not ours, and we are not going to tell you what your policy will pay. What we can tell you is the general pattern: most homeowners policies cover removal when a tree hits a covered structure like the house, garage, or fence, and coverage is much less common when a tree falls in the open yard and hits nothing. We give you dated photos and an itemized invoice so you can file with something solid.
What if the tree is on a power line?
Treat every downed or contacted line as live, keep everyone well back from it, and call 911 and MLGW first. We do not touch anything in contact with a utility line until the power company has de-energized or cleared it — no exceptions, whatever the hour. Once they have released the scene we can start, and we will often stage the crew nearby while we wait.
How fast can you get here?
For anything on a house or blocking the only way out, we move that night. Drive time across Greater Memphis and North Mississippi is usually well under an hour once a crew is free. During a widespread storm event the honest answer is that everybody calls at once and we work in order of danger — trees on occupied structures and blocked access first, hanging limbs over a yard after. When you call, you get a real window instead of a promise we cannot keep.
Related
services
Tree Removal
Full removals in tight spots and open yards alike.
Trimming & Pruning
ANSI A300 pruning so the tree recovers instead of growing back wrong.
Stump Grinding
Stumps ground below grade so the spot can be planted or mowed over.
Tree Care
For damaged or aging trees that are worth keeping.
Sod Installation
Ground prepped and graded, sod laid, watering instructions so it takes.
Tree down
on your property?
The phone is answered 24/7. We come out and get the immediate problem handled first, usually the same day or night.
Storm and emergency calls answered 24/7 · Greater Memphis, TN & North Mississippi